Acting as the bridge between the board, internal delivery teams, the development agency and platform provider (Big Commerce), UBQ designed and implemented a series of best practice governance procedures to manage the project. Having instigated the effective flow of communication, clear and concise decision-making processes, and robust budget control, the project became a well-oiled machine.

Throughout the project lifecycle, UBQ resolved several tactical challenges where business requirements didn’t fully align to the technical features of the solution, for example Multi Store Front (MSF) and Multiple Store Locations (MSL), promotions engine rules and processes as well as PSP configuration via Adyen.

We also provided a range of strategic solutions that helped shape the impact for the business beyond project launch. A 12-month digital plan was developed which supported a 5-year commercial forecast. This plan was broken down by channel and was created to give the trading team clear targets and budgets to work to, while the board was able to better understand the cost of achieving its growth target.